Term and Conditions

WELCOME TO STEVE MADDEN STORE

Welcome to Steve Madden Store! We’re thrilled to have you explore our collection of bold, trend-setting footwear and apparel. These Terms and Conditions govern your use of our website and purchases, ensuring a transparent and confident shopping experience for our fashion-forward community.

1. ACCEPTANCE OF TERMS

By accessing and using trendyshoespromo.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our Site.

2. OUR PRODUCTS AND STYLE PHILOSOPHY

2.1 Product Collections

Steve Madden Store offers carefully curated collections including:

• Trend-Driven Footwear: Booties, Boots, Heels, Sandals, Sneakers, and Performance Sneakers
• Apparel & Accessories: Bottoms, Denim, Dresses, Jackets, and exclusive collaborations
• Special Collections: BM x SM collaborations, MUST HAVES, and seasonal trends like The Red Trend
• Lifestyle Categories: Casual, Formal, Men’s, and Kids collections

2.2 Product Authenticity

All products are authentic Steve Madden merchandise. We take pride in delivering the bold styles and quality craftsmanship that define our brand.

2.3 Product Availability

Limited edition items, including BM x SM collaborations and MUST HAVES collection, are subject to availability. We cannot guarantee restock of sold-out limited edition items.

3. USER RESPONSIBILITIES

3.1 Account Information

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account details
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use

3.2 Prohibited Activities

You agree not to:

• Use the Site for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Site
• Use automated systems to extract data from our Site
• Misrepresent your identity or provide false information

3.3 Age Requirement

You must be at least 18 years old or have parental consent to make purchases on our Site.

4. ORDERING AND PAYMENT

4.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

• Product availability
• Errors in product information or pricing
• Suspected fraudulent activity
• Restrictions in your shipping region

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Order Confirmation

After placing your order, you will receive an order confirmation email. This email confirms we have received your order but does not constitute acceptance. Order acceptance occurs when we ship your products.

4.4 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs duties, taxes, or import fees according to local regulations.

5. SHIPPING AND DELIVERY

5.1 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

5.2 Shipping Methods

We offer the following shipping options:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: FREE for orders over $50 via EMS – 15-25 business days after shipment

5.3 Shipping Regions

We ship worldwide except for select Asian regions and remote areas. Shipping restrictions may apply to certain destinations.

5.4 Delivery Responsibility

Once your order is shipped, responsibility for the package transfers to you. We recommend tracking your shipment and ensuring someone is available to receive delivery.

6. RETURNS AND EXCHANGES

6.1 Return Policy

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible for return:

• Items must be in original condition: unworn, unwashed
• Original tags must be attached
• Items must be in original packaging
• Return request must be submitted within 15 days of receipt

6.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• BM x SM Collaboration Items (limited edition nature)
• Performance Sneakers (hygiene and safety reasons)
• Final Sale Items from MUST HAVES collection
• Items marked “Final Sale” or “Non-Returnable”

6.3 Return Process

To initiate a return or exchange:

1. Email [email protected] within 15 days of receipt
2. Include required information and return authorization request
3. Wait for authorization and shipping instructions
4. Ship items to our return address with all original materials

6.4 Refund Information

Refunds are processed as follows:

• Processing time: 3-5 business days after we receive your return
• Credit Card/PayPal: 5-10 business days to appear on statement
• Bank Transfer: 7-14 business days
• Refund amount includes full item price minus original shipping charges (unless return is due to our error)

6.5 International Returns

International customers are responsible for:

• International return shipping costs
• Customs duties and taxes
• Proper documentation for international shipments

7. INTELLECTUAL PROPERTY

7.1 Ownership

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Steve Madden Store or its content suppliers and protected by international copyright laws.

7.2 Trademarks

“Steve Madden,” the Steve Madden logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Steve Madden Store or its affiliates or licensors.

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this Site. This license does not include any resale or commercial use of the Site or its contents.

8. LIMITATION OF LIABILITY

8.1 General Limitation

To the fullest extent permitted by law, Steve Madden Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site or products.

8.2 Maximum Liability

Our total liability to you for all claims arising from or related to the Site or products shall not exceed the amount you paid for the products giving rise to the claim.

8.3 Product Use

You assume all responsibility and risk for the use of our products. We are not liable for any injuries or damages resulting from product use beyond their intended purpose.

9. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by the laws of New York, USA. Any disputes shall be resolved in the courts of New York. We encourage you to contact us first at [email protected] to resolve any issues amicably.

11. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

12. CONTACT INFORMATION

13. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Thank you for choosing Steve Madden Store. We’re committed to helping you express your unique style with confidence and boldness.

Shop bold. Return with confidence.