Last Updated: January 2024
BOLD STYLES, EASY RETURNS
At Steve Madden Store, we believe that expressing your unique style should come with complete confidence. Just as we’re passionate about creating trend-setting footwear and apparel, we’re equally committed to ensuring your shopping experience is seamless and satisfying. If your purchase doesn’t meet your bold expectations, our straightforward returns process has you covered.
RETURN & EXCHANGE POLICY
We accept returns and exchanges within 15 days from the date you receive your items. All returned products must be in their original condition: unworn, unwashed, with original tags attached, and in the original packaging.
🚫 NON-RETURNABLE ITEMS
To maintain the integrity of our collections, the following items cannot be returned or exchanged:
- BM x SM Collaboration Items (due to their limited edition nature)
- Performance Sneakers (for hygiene and safety reasons)
- Final Sale Items from our MUST HAVES collection
- Items marked as “Final Sale” or “Non-Returnable”
HOW TO RETURN OR EXCHANGE
Step 1: Submit Your Return Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
RETURN/EXCHANGE REQUEST TEMPLATE
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Date Received: [Date You Received Order]
Items to Return/Exchange: [Product Names and SKUs]
Reason for Return/Exchange: [Reason – Size, Style, etc.]
Preferred Action: [Refund / Exchange for (Specific Product)]
Contact Phone Number: [Your Phone Number]
Step 2: Wait for Authorization
Our customer service team will respond within 24-48 hours with:
- Return Authorization Number
- Shipping instructions and return address
- Pre-paid return label (if applicable)
Step 3: Package and Ship
Carefully package your items in the original box with all tags attached. Include the original packing slip or a copy of your order confirmation. Ship to:
Steve Madden Store Returns
4446 Bingamon Branch Road
New York, US 10014
Return Authorization #: [Your assigned number]
REFUND INFORMATION
Refund Processing Time
- Processing: 3-5 business days after we receive your return
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Bank Transfer: 7-14 business days
Refund Amount
Your refund will include the full item price, minus:
- Original shipping charges (unless return is due to our error)
- Return shipping costs (unless the return is due to defective merchandise)
EXCHANGES
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll process a refund and notify you when the item becomes available again.
INTERNATIONAL RETURNS
As a global brand serving customers worldwide (except select Asian regions and remote areas), we accept international returns. However, customers are responsible for:
- International return shipping costs
- Any customs duties or taxes
- Ensuring proper documentation for international shipments
Note: Refunds for international orders will be processed in USD according to the exchange rate at the time of refund.
QUESTIONS?
Our customer service team is here to help you rock your style with confidence:
Email: [email protected]
Response Time: 24-48 hours during business days
Shop bold. Return with confidence. Your style journey should be as fearless as your fashion choices.
Steve Madden Store Team